How Holycrust Pizza collects, uses and protects your personal data when you order, join our Loyalty Club, or register for an offer.
This policy applies to Holycrust Pizza, trading as Holycrust Pizza, at 407 High Rd, Harrow HA3 6EL. We are the data controller responsible for your personal data when you visit our website, place an order, join our Loyalty Club, or register for a promo code.
If you have any question about this policy or how we handle your data, you can contact us using the details at the end of this page.
We only collect the personal data we genuinely need to take your order, run our Loyalty Club, send you an offer you asked for, or improve our service. Depending on how you use our site, this may include:
We do not collect any special category data such as health, religious or biometric information, other than dietary or allergen preferences you choose to tell us about when placing an order.
We use your personal data to:
Our lawful basis for this processing is that it is necessary to fulfil a contract with you (placing an order), your consent (marketing, Loyalty Club and promo registration), or our legitimate interest in running and improving our business, which we balance against your rights.
We do not store your card or payment details on our systems, at any time, for any reason.
All payments are processed securely by Stripe, our payment provider. Stripe is PCI DSS compliant, which is the security standard used across the payments industry. Your full card number and security code are entered directly with Stripe and are never seen or stored by Holycrust Pizza.
Placing an order does not automatically sign you up to receive marketing. You will only receive offers, promo codes or Loyalty Club updates from us if you have chosen to register for them.
You can unsubscribe or opt out of marketing at any time by using the unsubscribe link in any email we send you, replying STOP to any text message, or contacting us directly. Opting out of marketing does not affect your ability to place orders with us.
Our website uses cookies to make the site work properly, remember your basic preferences such as delivery or collection, and, with your consent, to understand site traffic and measure the performance of our advertising.
You can choose which non essential cookies to allow through our cookie settings banner at any time, and you can change your choice whenever you like.
We share personal data only with trusted service providers who help us run our business, and only to the extent needed for them to provide their service to us. This includes:
We never sell your personal data to anyone, and we do not share it with third parties for their own independent marketing.
Under UK data protection law, you have the right to:
To use any of these rights, please contact us using the details below. We will normally respond within one month.
Our website and ordering service are intended for use by adults. We do not knowingly collect personal data from children, and the Loyalty Club and promo registration forms should only be completed by someone aged 18 or over.
We use appropriate technical and organisational measures to protect your personal data, including secure hosting, restricted access to customer information, and never storing payment card details on our own systems. No method of transmission over the internet is completely secure, but we work to protect your information at every stage.
We may update this policy from time to time, for example if we introduce a new feature or change a service provider. Any changes will be posted on this page along with an updated date at the top.
If you are unhappy with how we have handled your personal data, please contact us first so we can put things right. We aim to acknowledge any complaint within 30 days.
You also have the right to complain directly to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or by calling 0303 123 1113.
